Privacy Policy

Last Updated: August 2026

At Fem Store, we respect your privacy and are committed to protecting the personal information you provide while shopping with us.

This Privacy Policy explains how Fem Store collects, uses, stores, and protects information when you visit femstore.co.in, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. About Fem Store

Fem Store is an online fashion and lifestyle store primarily focused on watches, along with men's and women's footwear, sunglasses, and other fashion accessories.

Website: femstore.co.in
Email: femstoreweb@gmail.com
Phone / WhatsApp: +91 7990 865376

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

When you place an order, contact us, or create an account, we may collect:

Full name
Mobile number
Email address
Billing address
Shipping/delivery address
Order details
Communication preferences
Information you voluntarily provide to customer support

Payment Information

When you make an online payment, payment information may be processed by our third-party payment service providers.

Fem Store generally does not directly store complete payment card details such as your full card number, CVV, or banking credentials on our own servers.

Payment providers may process your information according to their own privacy policies and security practices.

Device & Website Information

When you visit our website, certain technical information may be automatically collected, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate usage information
Date and time of website interactions

This information helps us understand website usage, improve performance, and provide a better shopping experience.

3. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Confirm and communicate order details
Arrange delivery of purchased products
Provide customer support
Respond to inquiries and WhatsApp messages
Process payments
Handle returns, replacements, or other order-related requests
Improve our products and website
Personalize your shopping experience
Send service-related communications
Send promotional communications where permitted
Prevent fraudulent or suspicious activity
Maintain website security
Analyze website performance and customer trends
Comply with applicable legal requirements

4. Order & Delivery Information

When you place an order with Fem Store, certain information must be shared with relevant service providers to complete the transaction.

For example, delivery information may be shared with our logistics or courier partners so that your order can be delivered to the address you provide.

The information shared is intended to be limited to what is reasonably necessary to fulfill the order and provide the requested service.

5. Payment Information

Fem Store may use third-party payment gateways and payment service providers to process online transactions.

When you choose an online payment method, the relevant payment provider may collect and process information required to authorize and complete your payment.

Fem Store does not request or intentionally collect sensitive payment credentials such as your banking password, UPI PIN, or OTP.

Never share your OTP, UPI PIN, card PIN, or banking password with anyone claiming to represent Fem Store.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may help us:

Keep your shopping experience functional
Remember certain preferences
Understand website traffic
Analyze website performance
Improve our website
Support advertising and marketing activities where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Analytics & Advertising

Fem Store may use third-party analytics and advertising technologies to understand website activity and improve our marketing.

These technologies may collect information such as:

Pages visited
Products viewed
General interaction with our website
Device and browser information
Advertising interactions

Where applicable, these services may use cookies, pixels, or similar technologies.

We may use this information to measure advertising performance, understand customer interests, and provide more relevant marketing.

8. Communications

We may contact you using the information you provide for purposes such as:

Order confirmation
Shipping updates
Delivery-related communication
Customer support
Order verification
Important service notifications

Where permitted, we may also send information about:

New arrivals
Special offers
Discounts
Seasonal promotions
New collections
Other Fem Store updates

You may choose to stop receiving promotional communications where an applicable unsubscribe or opt-out option is provided.

9. WhatsApp & Social Media

Customers may contact Fem Store through WhatsApp or our social media channels.

Our official channels may include:

Facebook: Fem Store Facebook Page

Instagram: Fem Store Instagram

When you communicate with us through third-party platforms such as WhatsApp, Facebook, or Instagram, your interaction may also be subject to the privacy policies and terms of those platforms.

Please avoid sending sensitive personal or financial information through social media messages.

10. How We Protect Your Information

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

Depending on the information and service involved, security measures may include:

Secure website connections
Access controls
Restricted access to customer information
Secure payment processing through appropriate providers
Monitoring for suspicious activity

However, no internet-based system can be guaranteed to be completely secure.

11. Who May Receive Your Information

We may share relevant information with trusted service providers when necessary to operate Fem Store and fulfill your requests.

These may include:

Payment service providers
Courier and logistics partners
Website and hosting providers
Analytics providers
Marketing and advertising service providers
Customer support tools
Technology and security providers
Government authorities or legal bodies when required by applicable law

We do not intend to sell your personal information to third parties for their independent use.

12. Data Retention

We retain customer information for as long as reasonably necessary to:

Complete transactions
Provide customer service
Maintain business and transaction records
Resolve disputes
Prevent fraud
Meet legal, tax, accounting, or regulatory requirements
Protect our legitimate business interests

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

13. Children's Privacy

Fem Store's website is intended for general shopping purposes and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children for independent commercial purposes.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Once you leave the Fem Store website, the privacy practices of the third-party service will apply.

Fem Store is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any external service before providing personal information.

15. Your Choices

Depending on applicable law and the circumstances, you may have rights or choices regarding your personal information, which may include:

Requesting access to certain information we hold about you
Requesting correction of inaccurate information
Requesting deletion where legally applicable
Asking questions about how your information is used
Opting out of certain promotional communications
Withdrawing consent where processing is based on consent

Some information may need to be retained where required by law or where necessary for legitimate business purposes.

To make a privacy-related request, contact us using the details below.

16. Accuracy of Your Information

Please provide accurate and up-to-date information when placing an order or communicating with Fem Store.

If your contact or delivery information changes, you should notify us as soon as reasonably possible, particularly before an order has been shipped.

Fem Store is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

18. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Fem Store handles your information, please contact us.

Fem Store

Email: femstoreweb@gmail.com
Phone / WhatsApp: +91 7990 865376
Website: femstore.co.in

We're committed to keeping your shopping experience secure, transparent, and trustworthy.