Shipping Policy

Shipping Policy

Last Updated: August 2026

At Fem Store, we want your shopping experience to be simple from checkout to delivery. This Shipping Policy explains how we process, dispatch, and deliver orders placed through femstore.co.in.

We deliver our collection of watches, footwear, sunglasses, and fashion accessories to eligible locations across India.

1. Order Processing

Once you successfully place an order, our team begins processing it for dispatch.

Orders are generally processed within 1–3 business days.

Processing may take longer during:

  • Sales and promotional periods
  • Festivals and public holidays
  • High-volume order periods
  • Unexpected operational circumstances

Order processing time is separate from the actual delivery time.

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout.

2. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier network.

Delivery times may vary for:

  • Metro cities
  • Tier 2 and Tier 3 cities
  • Remote or difficult-to-reach locations
  • Areas with limited courier coverage

The delivery timeline displayed during checkout or communicated by our team should be considered the most relevant estimate for your specific order.

Please note: Delivery timelines are estimates and are not guaranteed dates.

3. Shipping Across India

Fem Store aims to provide delivery across India wherever courier service is available.

Some remote, restricted, or otherwise inaccessible locations may have limited delivery availability.

If a delivery location cannot be serviced, we may contact the customer to discuss an alternative delivery address or an appropriate resolution.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.

From time to time, Fem Store may offer:

  • Free shipping promotions
  • Limited-time shipping offers
  • Free shipping above a specified order value
  • Special delivery promotions

Promotional shipping offers may have specific conditions and may be changed or discontinued without prior notice.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible products and delivery locations.

COD availability can depend on:

  • Delivery pin code
  • Product availability
  • Order value
  • Courier service coverage
  • Previous order history
  • Other operational considerations

For COD orders, customers must be available to receive the shipment and pay the applicable amount at the time of delivery.

Repeated refusal or non-acceptance of COD orders may result in COD being restricted for future orders.

6. Order Tracking

Where tracking is available, shipping information or a tracking link may be provided after your order has been dispatched.

You can use the tracking information to monitor the progress of your shipment.

Tracking information may take some time to become active after the courier receives the package.

If your tracking information does not update immediately, please allow reasonable time for the courier system to register the shipment.

7. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its operational procedures.

Please ensure that:

  • Your phone number is reachable.
  • Someone is available to receive the package.
  • Your delivery address is complete and accurate.
  • You respond to courier calls when necessary.

If a delivery fails because the customer is unavailable, provides an incorrect address, refuses the shipment, or does not respond to the courier, the shipment may be returned to us.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

Please carefully check:

  • Name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code
  • Mobile number

Fem Store is not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information, contact us as soon as possible.

Once an order has been dispatched, changes to the delivery address may not be possible.

9. Delayed Deliveries

Although we work with our logistics partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible reasons include:

  • Courier network delays
  • Weather conditions
  • Heavy shipment volumes
  • Public holidays
  • Festivals
  • Transportation disruptions
  • Address verification issues
  • Incorrect customer information
  • Remote-area delivery conditions
  • Government or local restrictions
  • Unforeseen circumstances

A courier delay does not automatically qualify an order for cancellation, refund, or compensation.

If your shipment appears significantly delayed, please contact us so that we can assist with the available tracking information.

10. Damaged Packages

When your order arrives, we recommend checking the external packaging before accepting the shipment.

If the package appears visibly damaged, tampered with, or opened, please:

  1. Take clear photographs/videos of the package.
  2. Record relevant details of the shipment.
  3. Contact Fem Store as soon as possible.
  4. Keep the original packaging and all included items until the matter is resolved.

Do not discard the packaging if you believe there is an issue with your order.

Any replacement, return, or refund will be handled according to our applicable Refund & Return Policy.

11. Wrong or Missing Product

If you receive an item that is different from the product you ordered, or if an item appears to be missing from your shipment, contact us promptly.

Please provide:

  • Order number
  • Customer name
  • Photographs of the received product
  • Packaging photographs
  • A clear description of the issue

Our team may request additional information or photographs/videos to verify the claim.

Approved cases will be handled according to our applicable return and replacement policy.

12. Delivery to Remote Locations

Orders going to remote, rural, or difficult-to-service areas may require additional delivery time.

Courier availability and delivery timelines may vary by PIN code.

If the selected delivery address falls outside our available courier network, we may contact you for an alternative address.

13. Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, warehouse processing, or courier arrangements.

If this happens, you may receive separate shipments or tracking details.

You will not be required to pay an additional shipping charge solely because an order is split into multiple shipments unless clearly communicated otherwise.

14. Order Cancellation Before Dispatch

If you wish to request cancellation of an order, contact Fem Store as soon as possible.

Cancellation requests are subject to the order's processing status.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Any eligible refund resulting from an approved cancellation will be handled according to our applicable refund procedures.

15. Returned or Refused Shipments

An order may be returned to us by the courier if:

  • The customer refuses delivery.
  • The customer is repeatedly unavailable.
  • The address is incorrect or incomplete.
  • The PIN code is undeliverable.
  • The customer does not respond to delivery attempts.
  • The courier is unable to complete delivery.

If a shipment is returned because of customer-related reasons, any re-shipping, cancellation, or refund will be subject to our applicable policies and the circumstances of the order.

16. Delivery Confirmation

A shipment may be considered delivered according to the delivery confirmation provided by the courier or logistics partner.

If you believe an order has been incorrectly marked as delivered, contact us promptly with your order details so we can investigate with the courier.

17. Shipping Partners

Fem Store may use third-party courier and logistics companies to deliver customer orders.

The courier assigned to an order may vary depending on:

  • Delivery PIN code
  • Shipment size
  • Service availability
  • Delivery location
  • Operational requirements

Once the package is handed over to the courier, certain aspects of delivery are managed by the logistics provider.

18. Contact Us

If you have questions about your shipment, delivery status, or an existing order, contact our support team.

Fem Store

📧 Email: femstoreweb@gmail.com
📱 Phone / WhatsApp: +91 7990 865376
🌐 Website: femstore.co.in

When contacting us about an existing order, please provide your order number so we can assist you more efficiently.